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SHIPPING & RETURNS
Shipping Policy
Please allow 3-5 business days for our team to process your order. Orders received after 12 PM GMT will be processed on the next business day.
Shipping carrier: We typically ship via EVRI and Royal Mail and do not ship on UK holidays.
Shipping times: Once processed, orders shipped within the UK. typically arrive within 7 business days. International orders typically arrive within 14 business days.
If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.
Return & Exchange Policy
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
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You can return your item within 28 days, including items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
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You can return sale items within 14 days, this applies to online and in-store purchases.
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Items must be returned with a valid order number or receipt.
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All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated or a refund to gift card has been selected).
The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.